Career Center Management
TracCloud is the most comprehensive CRM available for your career center created from 30+ years of insight and feedback from higher education institutions. TracCloud gives you in-depth scheduling, reporting, and tracking features for your support center.
Reason-Based Scheduling: Personalized Appointments, Simplified
TracCloud makes scheduling more efficient by allowing appointments to be booked by reason or services, ensuring students connect with the right support.
Flexible Scheduling Options - Offer in-person, virtual, phone, and asynchronous appointments.
Specialized Counselor Matching - Assign staff based on reason-based specialties or degree paths.
Advanced Customization - Tailor scheduling rules to fit your center's unique needs.
Student-Driven Scheduling - Allow students to request alternative times when needed.
Streamline scheduling and enhance student support with TracCloud's reason-based booking system!
"I've been part of many software changes and transitions throughout my career, and nearly all of them were filled with frustration, poorly designed programs, and lack of communication and support. I braced myself for a similar experience when our office transitioned from TutorTrac to TracCloud. However, I was pleasantly surprised by the thorough training, well-developed program, customizable features, and clear and consistent support and communication from the Redrock team. Upgrading to TracCloud was, by far, the most smooth and efficient software change that I've ever been involved in."
Catherine D'Agostini, California State University-Chico
Effortless Staff Management & Work Plans with TracCloud
TracCloud simplifies staff scheduling and progress tracking, ensuring seamless operations across multiple centers.
Flexible Scheduling - Assign staff to 1-on-1, group, or drop-in sessions with subject-specific availability.
Stacked Availability - Offer multiple scheduling options across centers while ensuring only one is booked.
Work Plans for Staff - Track progress with structured, customizable task lists.
Automated Plan Progression - Trigger new tasks as staff complete milestones.
Streamline staff scheduling, enhance efficiency, and track progress effortlessly with TracCloud!
Effortless Visit Tracking: Every Student, Every Session, Every Location
TracCloud simplifies visit management by recording all types of student interactions, including:
Scheduled & Drop-In Appointments - Track one-on-one and walk-in visits seamlessly.
Asynchronous & Group Workshops - Manage virtual, in-person, and collaborative sessions.
Multi-Center Support - Log visits across multiple locations in one system.
TracCloud handles it all-so you can focus on student success!
Whiteboard: Real-Time Collaboration for Writing, Tutoring & Advising
TracCloud's Whiteboard creates a live virtual workspace where students and consultants can collaborate seamlessly on resumes, research papers, tutoring, and more.
Interactive Writing Support - Get real-time feedback on resumes and research papers.
Mathematical & Graphing Tools - Work through equations and complex concepts together.
Seamless Document Sharing - Upload, review, and edit documents in one place.
Empower students with interactive, real-time support through TracCloud's Whiteboard!
Event & Workshop Tracking: Boost Engagement, Measure Impact
TracCloud makes it easy to track enrollment and attendance separately for special events, workshops, and orientations-helping you gain clear insights into student participation.
Why Use TracCloud for Event Tracking?
Monitor Sign-Ups vs. Attendance - Track how many students register vs. how many actually attend.
Generate Actionable Reports - Analyze engagement trends and optimize future events.
Increase Student Participation - Use data-driven insights to improve outreach and retention.
Make every event count with TracCloud's powerful tracking and reporting tools!
"At URI, we've relied on TracCloud for many years. It remains indispensable for our tutoring, writing center, and academic coaching services by allowing students the ease and flexibility to schedule appointments that suit their busy lives via a simple interface connected to their single sign-on. The platform's adaptability has enabled us to tailor it specifically to our programs' unique features. Over time, their exceptional customer service has consistently proven invaluable whenever we've needed assistance."
Jennifer Burgess, Director of the Academic Enhancement Center, University of Rhode Island
Enhance Your Communication with TracCloud
TracCloud delivers robust communication tools designed to effortlessly engage students and staff, streamline interactions, and boost campus success:
Mass Emails Made Personal - Easily send customized emails tailored to your audience, no matter the size.
Instant Text Alerts - Send unlimited-length, personalized text messages directly to students and staff.
Automated Reminders - Ensure students never miss appointments or events with automatic email and text reminders.
Feedback Surveys - Automatically trigger surveys following student interactions for immediate feedback.
Dashboard Notifications - Keep students and staff informed with automatic dashboard alerts for upcoming assignments.
Seamless Calendar Integration - Appointments sync easily to calendars via iCal or direct calendar links.
Effortlessly Connect. Instantly Engage. Clearly Communicate with TracCloud
Student-Friendly Interface: Quick, Easy, and Efficient
TracCloud's intuitive interface makes it simple for students to access the services they need-fast.
Effortless Scheduling - Book advising, tutoring, and other success services in just a few clicks.
Self-Serve Kiosk Check-In - Scan in seamlessly at fitness centers and other campus facilities.
Streamlined Experience - A hassle-free way for students to stay engaged and on track.
TracCloud makes student success simple and accessible!
Personalized Success Plans: Guide Students to Achieve Their Goals
TracCloud's Success Plans empower institutions to create structured, trackable pathways for student achievement. With customizable steps and automated progress tracking, Success Plans help students stay on course by:
Setting Clear Goals - Define actionable steps tailored to individual student needs.
Tracking Progress - Monitor student completion of key tasks like center visits, survey responses, or document uploads.
Automating Next Steps - Seamlessly trigger new Success Plans as students complete their milestones.
Keep students engaged, accountable, and on the path to success with TracCloud's Success Plans!
"TracCloud has the best customer service I have ever experienced from a company. I can call them up and speak to someone anytime during office hours, which for them starts early as they want to accommodate those on the East Coast as well as the West Coast. If I send them an email or request, they respond within 2 hours, and they make sure they have solved my problem by checking back with me later to see if I have any more questions. I really feel like they care about their customers and about providing the best possible product."
Sonja Fordham, Southern Adventist University
Engage & Improve with SurveyTrac Satisfaction Surveys
SurveyTrac empowers you to easily gather valuable feedback from students and staff about their experiences, Success Plans, or specific interactions. With limitless questions, conditional questions, customizable survey triggers, and flexible targeting options, SurveyTrac gives you the tools to:
Create Unlimited Surveys - Tailor surveys to your unique needs with endless question possibilities.
Automate Distribution - Send surveys based on over a dozen customizable criteria, or target specific student groups manually.
Gain Actionable Insights - Track and analyze survey responses to continually improve your programs and services.
Unlock endless possibilities for feedback-driven improvement with SurveyTrac.
SAGE: Streamlining Student Support Through Early Alert Referrals
SAGE is a customizable online system that enhances communication between faculty and student support centers, ensuring timely intervention for challenged students.
Easy Faculty Referrals - Intuitive, customizable forms for quick student intervention.
Progress Monitoring - Mid-term and final faculty reports to track student success.
Early Issue Detection - Identifies academic struggles before they escalate.
Actionable Recommendations - Suggests tailored support like tutoring, workshops, or advising.
Automated Alerts & Tracking - Sends targeted emails with follow-up reporting.
Advanced Reporting - Gain insights to optimize student success strategies.
Empower faculty. Support students. Improve outcomes with SAGE.
"For over a decade, Northeast Alabama Community College has utilized SAGE as a retention program for faculty alerts and outreach for specific at-risk populations. During our three-tiered SAGE referral process, students are contacted via email, letter or postcard, phone call, and text. The streamlined communications and reporting through SAGE are vital components of our student success initiatives."
Juliah Sanford, Director of Developmental Studies, Northeast Alabama Community College