FAQs

Are online appointments possible with TracSystems?

Yes, students can schedule online appointments through TracCloud, which will provide a meeting link via your campus's preferred platform (WebEx, Zoom, or similar platforms).

How many students can be managed with TracCloud?

There is no limitation - TracCloud scales to work with your needs. A single TracCloud installation might support a specific population of students at a small campus, or it may provide services for the entire student population of a large university with multiple campus locations.

Can TracCloud operate at multiple centers on one campus?

Yes, you are free to use TracCloud at as many locations as you like. Based upon your license, however, the locations may have to share the same settings and configurations. For additional configurations within the same license, you might need to purchase additional profiles.

What are Profiles?

A profile is a group of centers that operate in a similar manner and share the same preferences and configuration. The TracCloud license comes with one profile and additional profiles may be purchased from Redrock Software Corporation.

Can I link appointment in TracCloud to my Outlook or Gmail?

Yes, with ical attachments options.

Are there AI predictive elements in TracCloud?

Yes, TracInsights is our predictive analytics module that watches historical data and predicts outcome for students. It creates an At Risk flag for those students who are in danger of not re-enrolling or not passing a certain class. If you have your own predictive analytics program on campus - we can interface with it and use your campus data for the predictions and our interface for the notifications and alerts management.