Student Support Services
TracCloud is the most comprehensive CRM available for your student support center created from 30+ years of insight and feedback from higher education institutions. TracCloud gives you in-depth scheduling, reporting, and tracking features for your support center.
Smart Scheduling with TracCloud: Flexible, Efficient, and Course-Connected
TracCloud makes scheduling effortless for in-person, virtual, and asynchronous sessions-whether for a single center or multiple locations, even across time zones.
Seamless Multi-Location & Virtual Scheduling - Book sessions across centers and time zones with ease.
Course-Specific Matching - Assign consultants to specific courses for better support.
Advanced Customization - Set scheduling rules tailored to your center's needs.
Smart Appointment Filtering - Link sessions to specific reasons and subjects for streamlined booking.
Student-Friendly Flexibility - If no times work, students can submit requests which staff can review and follow-up on.
Simplify scheduling, enhance accessibility, and keep students on track with TracCloud!
"TracCloud sends immediate email notifications to both students and tutors as soon as an appointment is scheduled, along with reminder emails on the day of the appointment. Our tutors love that the appointments are automatically added to their Outlook calendars, and students appreciate the variety of scheduling options available. They can easily see which tutors are available and book their next session with ease."
Mary Brown, Embry-Riddle Aeronautical University
Effortless Staff Management & Work Plans with TracCloud
TracCloud simplifies staff scheduling and progress tracking, ensuring seamless operations across multiple centers.
Flexible Scheduling - Assign staff to 1-on-1, group, or drop-in sessions with subject-specific availability.
Stacked Availability - Offer multiple scheduling options across centers while ensuring only one is booked.
Work Plans for Staff - Track progress with structured, customizable task lists.
Automated Plan Progression - Trigger new tasks as staff complete milestones.
Streamline staff scheduling, enhance efficiency, and track progress effortlessly with TracCloud!
Effortless Visit Tracking: Every Student, Every Session, Every Location
TracCloud simplifies visit management by recording all types of student interactions, including:
Scheduled & Drop-In Appointments - Track one-on-one and walk-in visits seamlessly.
Asynchronous & Group Workshops - Manage virtual, in-person, and collaborative sessions.
Multi-Center Support - Log visits across multiple locations in one system.
TracCloud handles it all-so you can focus on student success!
Simplified Payroll Tracking with TracCloud
TracCloud streamlines payroll management by tracking consultant hours, pay rates, and work types-all in one place.
Key Benefits:
Automated Hour & Pay Tracking - Monitor consultant hours based on work type and pay structure.
Integrated System Functionality - Link payroll data to staff logins for real-time insights.
Detailed Payroll Reporting - Generate reports to analyze payroll trends and budgeting.
Fund-Based Pay Rates - Organize payroll data by funding sources for better financial oversight.
Manage payroll effortlessly and keep operations running smoothly with TracCloud!
Enhance Your Communication with TracCloud
TracCloud delivers robust communication tools designed to effortlessly engage students and staff, streamline interactions, and boost campus success:
Mass Emails Made Personal - Easily send customized emails tailored to your audience, no matter the size.
Instant Text Alerts - Send unlimited-length, personalized text messages directly to students and staff.
Automated Reminders - Ensure students never miss appointments or events with automatic email and text reminders.
Feedback Surveys - Automatically trigger surveys following student interactions for immediate feedback.
Dashboard Notifications - Keep students and staff informed with automatic dashboard alerts for upcoming assignments.
Seamless Calendar Integration - Appointments sync easily to calendars via iCal or direct calendar links.
Effortlessly Connect. Instantly Engage. Clearly Communicate with TracCloud
Student-Friendly Interface: Quick, Easy, and Efficient
TracCloud's intuitive interface makes it simple for students to access the services they need-fast.
Effortless Scheduling - Book advising, tutoring, and other success services in just a few clicks.
Self-Serve Kiosk Check-In - Scan in seamlessly at fitness centers and other campus facilities.
Streamlined Experience - A hassle-free way for students to stay engaged and on track.
TracCloud makes student success simple and accessible!
Personalized Success Plans: Guide Students to Achieve Their Goals
TracCloud's Success Plans empower institutions to create structured, trackable pathways for student achievement. With customizable steps and automated progress tracking, Success Plans help students stay on course by:
Setting Clear Goals - Define actionable steps tailored to individual student needs.
Tracking Progress - Monitor student completion of key tasks like center visits, survey responses, or document uploads.
Automating Next Steps - Seamlessly trigger new Success Plans as students complete their milestones.
Keep students engaged, accountable, and on the path to success with TracCloud's Success Plans!
"TracCloud has the best customer service I have ever experienced from a company. I can call them up and speak to someone anytime during office hours, which for them starts early as they want to accommodate those on the East Coast as well as the West Coast. If I send them an email or request, they respond within 2 hours, and they make sure they have solved my problem by checking back with me later to see if I have any more questions. I really feel like they care about their customers and about providing the best possible product."
Sonja Fordham, Southern Adventist University
Powerful Reporting with TracCloud: Data-Driven Insights at Your Fingertips
TracCloud gives you complete control over your data with customizable and automated reporting tools designed to drive smarter decisions.
Fully Customizable Reports - Generate reports on any data point, tailored to your needs.
Pre-Made & Custom Reports - Use ready-to-go templates or create and save your own.
Automated Delivery - Schedule reports to be sent directly to your inbox.
Actionable Insights - Track trends, high-demand periods, and service gaps to optimize resources.
Dynamic Visual Analytics - Use data-driven insights to enhance student support and institutional effectiveness.
Turn data into action with TracCloud's advanced reporting tools!
"We have been working with Redrock since 2012. The TracCloud system has allowed us to streamline connections with students, faculty, and staff, enhancing our process control for the Learning Commons. The reports generated by TracCloud enable us to make important day-to-day decisions and monitor our staff across multiple campuses, ensuring we maintain high standards. The knowledgeable Redrock staff not only understand their system but also how to integrate it within our multi-campus setup. They are always willing to take suggestions for system adjustments and often make those suggestions a reality."
Daniel Buffone, Pace University
Engage & Improve with SurveyTrac Satisfaction Surveys
SurveyTrac empowers you to easily gather valuable feedback from students and staff about their experiences, Success Plans, or specific interactions. With limitless questions, conditional questions, customizable survey triggers, and flexible targeting options, SurveyTrac gives you the tools to:
Create Unlimited Surveys - Tailor surveys to your unique needs with endless question possibilities.
Automate Distribution - Send surveys based on over a dozen customizable criteria, or target specific student groups manually.
Gain Actionable Insights - Track and analyze survey responses to continually improve your programs and services.
Unlock endless possibilities for feedback-driven improvement with SurveyTrac.
SAGE: Streamlining Student Support Through Early Alert Referrals
SAGE is a customizable online system that enhances communication between faculty and student support centers, ensuring timely intervention for challenged students.
Easy Faculty Referrals - Intuitive, customizable forms for quick student intervention.
Progress Monitoring - Mid-term and final faculty reports to track student success.
Early Issue Detection - Identifies academic struggles before they escalate.
Actionable Recommendations - Suggests tailored support like tutoring, workshops, or advising.
Automated Alerts & Tracking - Sends targeted emails with follow-up reporting.
Advanced Reporting - Gain insights to optimize student success strategies.
Empower faculty. Support students. Improve outcomes with SAGE.
"For over a decade, Northeast Alabama Community College has utilized SAGE as a retention program for faculty alerts and outreach for specific at-risk populations. During our three-tiered SAGE referral process, students are contacted via email, letter or postcard, phone call, and text. The streamlined communications and reporting through SAGE are vital components of our student success initiatives."
Juliah Sanford, Director of Developmental Studies, Northeast Alabama Community College
Comprehensive Tracking & Management with TracCloud
TracCloud provides powerful tools to track resources, staff certifications, attendance, and agreements, ensuring smooth operations across campus.
Resource Tracking - Manage equipment like graphing calculators, laptops, or CPR dummies.
Staff Certification Management - Keep records of CRLA certifications, nursing accreditations, and skill endorsements.
Attendance Monitoring - Track student attendance and absences to identify retention patterns.
Q2 Tutoring Tables - Unique attendance tracking for study tables, logging independent study time and consultant visits.
Terms & Conditions Compliance - Require student agreements before accessing specific campus services.
Stay organized, informed, and efficient with TracCloud's all-in-one tracking solutions!